How the CheckIt team switched to Konekt from Hubspot

For the team supporting Checkit, the shared inbox is where customer service happens every day. Their service desk handles all customer support, so the tool at the centre of that work needs to keep conversations organized and feel good to use. After moving from HubSpot to Konekt, it is the everyday experience that stands out to Róbert Freyr Jónsson, Managing Director of Kvasir Lausnir / Checkit.

Our service desk handles all customer support for Checkit, so the shared inbox is the heart of our daily work. Konekt has made it a genuinely pleasant place to work. Tagging, scheduled sending and replying within threads are features we rely on every day, and they keep conversations organized. The Konekt team has been quick to act on our feedback, often taking it further than we asked, and they keep us informed about what’s been improved and what’s coming next. The result is a polished, professional and reliable tool that fits the way we actually work.

Róbert Freyr Jónsson, Managing Director, Kvasir Lausnir / Checkit

An inbox built around daily support work

When a shared inbox sits at the heart of a service desk, the details matter. Finding the right conversation, keeping replies together and deciding when a message should go out are not occasional tasks. They are part of the team’s daily routine.

Róbert points to three Konekt features the Checkit team relies on every day: tagging, scheduled sending and replying within threads. Together, they help keep customer conversations organized without asking the team to work around the inbox. Tags support organization, scheduled sending gives the team control over when a reply goes out, and threaded replies keep the conversation together.

Feedback that leads to action

The experience is about more than the features already in the product. Róbert also highlights the relationship with the Konekt team: feedback is acted on quickly, and the improvements often go further than the original request.

Just as importantly, the Checkit team is kept informed about what has improved and what is coming next. That communication makes the feedback loop visible. Rather than sending suggestions into the background, the team can see how their day-to-day experience helps shape the tool they use.

A tool that fits the way the team works

For Checkit, the result is a shared inbox Róbert describes as polished, professional and reliable. His account of the move is grounded in practical benefits: organized conversations, useful everyday features and a responsive team behind the product.

The clearest takeaway is also the simplest. A support tool should fit the way a team actually works. For a service desk that spends its days helping customers, making that workspace a genuinely pleasant place to work is a meaningful outcome.