REF. Framer

Konekt AI Notice

1. About Konekt's AI Features

Konekt uses artificial intelligence to support customer-service workflows. Depending on the feature, AI may be used to:

• Generate suggested replies to customer messages.

• Provide automated chatbot responses.

• Summarize conversations.

• Classify or categorize support requests.

• Help agents organize and respond to customer enquiries.

Konekt's AI features use third-party AI services, including the ChatGPT API provided by OpenAI and the Gemini API provided by Google.

2. How AI Processes Information

To perform a requested AI function, Konekt may send relevant message content, conversation context, or instructions to the applicable AI provider.

The information processed depends on the feature and the data supplied to it. Konekt aims to limit the information sent to what is necessary for the requested operation.

The applicable provider terms, processing arrangements, retention, and data-use settings depend on the service and configuration used.

3. AI and Human Review

AI-generated responses, summaries, and classifications may be inaccurate, incomplete, biased, or unsuitable for a particular situation.

Businesses and agents are responsible for reviewing AI-generated content where appropriate before relying on it or sending it to customers.

Unless a specific feature clearly states otherwise, users should not assume that an AI-generated answer has been independently verified by a human.

4. Notice to End Customers

Businesses using Konekt are responsible for configuring their customer-service workflows appropriately and meeting their own legal obligations.

Where an individual interacts directly with an AI chatbot, the business should ensure that the interaction is clearly identified as AI-powered where required by applicable law.

A suggested reply generated for a human agent to review is different from a chatbot communicating directly with a customer. The notice should reflect the actual interaction.

5. AI Training and Fine-Tuning

Using AI to provide a requested service is distinct from using conversations to train or fine-tune models.

Any use of personal data for training or fine-tuning must have an appropriate legal basis, required permissions, transparent disclosures, and applicable contractual arrangements in place before the processing begins.

6. Limitations

Konekt's AI features are designed to assist customer-service operations. They are not a substitute for appropriate human judgment, legal advice, medical advice, or other professional advice.

Do not rely on AI-generated output as the sole basis for decisions that could significantly affect a person's rights or interests unless the use is lawful and appropriate safeguards are in place.

7. Privacy

Personal data processed through AI features is handled in accordance with the Konekt Privacy Policy and applicable agreements.

For privacy questions or requests, contact privacy@konekt.is.

8. Contact

Ævar Bernburg Kristjánsson
Konekt, Iceland
privacy@konekt.is